Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
We offer fast and reliable delivery across Australia.
Standard Delivery: A flat rate of AUD $10.00 per order.
Express Delivery: Available for an additional AUD $16.00, depending on your location.
Delivery charges are calculated at checkout and may vary based on the size, weight, and destination of your order.
How long will delivery take?
All orders are shipped directly from our Hong Kong warehouse to Australia.
Standard Delivery: Typically 5–8 business days.
Express Delivery: Usually 3–5 business days, depending on your location.
Order Processing: Please allow 1–2 business days for order confirmation and dispatch.
Delivery times may vary due to customs clearance and local courier schedules. You will receive a tracking link once your order has been shipped, so you can follow its progress in real time.
What exactly happens after ordering?
Order Confirmation – Once your order is placed, you’ll receive a confirmation email with your order details.
Processing & Packing – Our team prepares your items for shipment, usually within 1–2 business days.
Dispatch & Tracking – As soon as your parcel leaves our Hong Kong warehouse, we’ll send you a tracking link so you can follow its journey.
Customs Clearance & Delivery – Your order will go through standard customs checks before being handed over to a local courier in Australia.
Parcel Arrival – Your package will be delivered straight to your door within the estimated delivery timeframe.
We’ll keep you updated at every stage so you know exactly where your order is.
Where can I view my sales receipt?
Once your order is complete, a sales receipt is automatically emailed to the address you provided at checkout.
You can also view and download your receipt anytime by:
Logging into your account on our website.
Going to “My Account” → “Orders”.
Selecting the order you’d like to view, then clicking “View Invoice/Receipt”.
If you can’t find your receipt, please check your spam/junk folder or contact our support team — we’ll be happy to resend it.
How do I add a gift receipt to an order?
When placing your order, simply tick the “This is a gift” option on the checkout page (if enabled). You can choose to hide the prices on the receipt, and you may also add a short gift message.
If you’ve already placed your order and forgot to add a gift receipt, please contact our customer support team as soon as possible. We’ll do our best to update your order before it is dispatched.
Payment Information
Can the country receiving the shipment be different than the country of purchase?
Yes. You can place an order from anywhere in the world and have it shipped to a different country. At checkout, simply enter the shipping address of the recipient, which can be different from your billing address.
How can I return an item?
If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery (please update with your store’s return policy).
To start a return:
Contact our Customer Support team with your order number and reason for return.
We’ll provide you with the return instructions and shipping address.
Pack the item securely (in its original condition and packaging if possible).
Send the parcel back using a trackable shipping method.
Once we receive and inspect the returned item, we’ll process your refund or exchange. Please note that return shipping costs are usually the responsibility of the customer, unless the item is faulty or incorrect.
Will you restock items indicated as “out of stock?”
We regularly restock popular products. If an item is sold out, you can sign up for restock notifications or contact our support team for updates. Please note, some limited-edition items may not return once sold out.
