Last updated: January 2026
At Uncle Frog, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund in accordance with the policy below.
- Eligibility for Returns
Items must be returned within 30 of delivery.
Products must be unused, unopened, and in their original packaging.
Proof of purchase (such as your order confirmation or receipt) is required.
Certain items (e.g., clearance items, hygiene-sensitive products like earbuds or screen protectors once opened) may not be eligible for return.
- How to Request a Return
Contact us at info@unclefrogs.shop with your order number and reason for return.
Our support team will review your request and provide return instructions, including the return address.
Pack the product securely to avoid damage in transit.
Use a trackable shipping service to return the item.
- Return Shipping Costs
Customers are responsible for the cost of return shipping unless the product is faulty, damaged, or incorrect.
If the return is due to our error, we will cover the return shipping cost.
- Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 30.
Shipping fees (if any) are non-refundable, except where required by law.
- Exchanges
We only replace items if they are defective, damaged, or sent in error. If you need an exchange, please contact us at info@unclefrogs.shop.
- Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 30 of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
- Consumer Rights
This policy is in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy limits your rights to a remedy for faulty or misdescribed goods.
- Contact Us
For all return and refund inquiries, please contact: info@unclefrogs.shop.
