Last updated: January, 2026

Welcome to Uncle Frog. These Terms & Conditions (“Terms”) govern your use of our website unclefrogs.shop and any purchases made through our online shop. By accessing our website or placing an order, you agree to be bound by these Terms.

  1. General Use of the Website

You must be at least 18 years old or have parental/guardian consent to use our website and make purchases.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.

  1. Products and Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to update or change product prices, descriptions, and availability without prior notice.

Product images are for illustrative purposes only; actual products may vary slightly.

  1. Orders and Payment

When you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order; acceptance occurs when we dispatch the goods.

We accept payment through secure third-party payment providers. You are responsible for ensuring that your payment details are accurate.

We reserve the right to cancel or refuse any order (e.g., due to stock unavailability, suspected fraud, or incorrect pricing).

  1. Shipping and Delivery

Orders are processed and shipped from our Hong Kong warehouse. Delivery times to Australia typically range from 7–12 business days (Standard) and 4–7 business days (Express), depending on location.

Delivery times are estimates only. We are not liable for delays caused by customs, courier services, or events beyond our control.

Shipping charges are calculated at checkout. Free shipping may be offered on orders over a specified amount.

  1. Returns and Refunds

You may request a return within 30 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds will be processed once returned items are inspected and approved.

Certain products (e.g., clearance items, hygiene-sensitive goods) may be non-returnable. Please refer to our full Return Policy for details.

  1. Intellectual Property

All content on this website, including text, images, graphics, logos, and product descriptions, is the intellectual property of Uncle Frog unless otherwise stated.

You may not copy, reproduce, or use our content for commercial purposes without written permission.

  1. Limitation of Liability

To the maximum extent permitted by law, Uncle Frog is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability for any claim relating to your purchase will not exceed the amount you paid for the product in question.

  1. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the content, services, or privacy practices of those websites.

  1. Governing Law

These Terms are governed by the laws of China. Any disputes will be subject to the exclusive jurisdiction of the courts of China.

  1. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

info@unclefrogs.shop

Haikou Xingji E-commerce Co., Ltd.

Room 3301-474, 3/F, Ruite Plaza, No. 6 Guomao Road, Jinmao Street, Longhua District, Haikou, Hainan, China