What Personal Data We Collect and Why We Collect It

1. Personal Data We Collect

1. Information Voluntarily Provided To Us

We collect your Personal Data and other information when you:

  • Visit our Website
  • Place orders or make purchases
  • Sign up or create an account with us
  • Interact with our customer service team for support or feedback
  • Visit our retail stores or pop-up locations
  • Subscribe or participate in surveys, reviews, or marketing activities, such as newsletters, loyalty programs, contests, or sweepstakes

The types of Personal Data collected may include:

  • Contact information (e.g., name, phone number, address, email address, birthday)
  • Purchase/order details and purchase history
  • Payment information (e.g., billing address, credit card details)
  • Consumer behaviors and preferences
  • Communications with our customer service team

2. Information Automatically Collected

When you visit our Website or interact with emails or advertisements, we may automatically collect information using cookies or other tracking technologies, such as:

  • Internet protocol (IP) address and device identifiers
  • Login information, browser type, operating system, and time zone settings
  • Information about your Website visits (e.g., products viewed, time spent on pages, and response times)

For more details, please refer to the Uncle Frog Cookies Policy. You may adjust your browser settings to limit cookies, but doing so may impact your experience on the Website.

3. Information Collected from Third Parties

We may obtain certain information from third-party sources, such as social media platforms and third-party apps. This may include your name, username, address, phone number, email address, demographic details, preferences, and publicly observed data.

4. Social Media Integration

Our Website allows login through social media features (e.g., Facebook Connect). If you use these options, your profile and consented data may be shared with us (e.g., name, profile image, email, birthday, and preferences).

2. How We Use Your Personal Data

1. To Perform a Contract With You

We use your Personal Data to fulfill our contractual obligations, such as:

  • Processing and delivering your orders
  • Managing payments

2. For Legitimate Business Interests

We use your Personal Data to:

  • Manage your account or membership
  • Improve our business operations, marketing, and promotional activities
  • Enhance customer service and product offerings
  • Conduct research, reviews, and analysis
  • Prevent fraud and unauthorized Website activity

3. Based on Your Consent

With your consent, we may:

  • Share updates about our products
  • Deliver tailored advertising or recommendations
  • Customize your Website experience

3. Sharing Your Personal Data

1. Authorized Personnel

Access to your Personal Data is restricted to Uncle Frog employees and contractors who need it to perform their duties.

2. Third Parties

We may share your Personal Data with trusted third parties, including:

  • Service Providers for hosting, payment processing, shipping, analytics, and marketing services
  • Advertising Partners for targeted advertising on other platforms
  • Trusted Third Parties for fraud prevention, legal compliance, or in the event of a merger or sale of our business

3. International Transfers

Your Personal Data may be transferred outside of Australia. If applicable, we implement safeguards, such as binding corporate rules or standard contractual clauses, to ensure your data is adequately protected.

4. Security and Retention

1. Security

We implement technical and organizational measures to secure your Personal Data. However, no system is completely secure. Please protect your devices and networks to ensure maximum security.

2. Retention

We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

5. Your Rights

You have the right to:

  • Access, correct, or update your Personal Data
  • Restrict or object to our use of your data
  • Request deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise these rights, email us at info@unclefrogs.shop with the subject line "Personal Data Request."

6. Policy Updates

This Policy was last modified on 1 January 2026. Updates or changes to this Policy will be posted on our Website. For significant changes, we may notify you directly.

7. Questions or Concerns?

If you have any questions, feedback, or complaints about this Policy, please contact our Data Protection Officer at info@unclefrogs.shop.