Last updated: June 2025

Uncle Frog (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website unclefrogs.shop.au or make a purchase from our online shop.

  1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal details: such as your name, email address, phone number, and billing/shipping address.

Order details: including purchased products, payment method (processed securely through third-party payment providers), and delivery information.

Account information: if you register an account, we store your login details securely.

Website usage data: such as IP address, browser type, pages visited, and cookies to enhance your browsing experience.

  1. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders.

To communicate with you about your order, delivery, or inquiries.

To improve our website, products, and services.

To send you marketing communications (if you have opted in).

To comply with legal and regulatory obligations.

  1. Sharing of Information

We respect your privacy and do not sell or rent your personal data. We may share information only in the following cases:

With third-party service providers (e.g., payment processors, delivery companies) to complete your order.

When required by law, regulation, or legal proceedings.

In the event of a merger, acquisition, or business transfer.

  1. Cookies

Our website uses cookies to improve your browsing experience and provide personalised services. You may disable cookies in your browser settings, but this may affect site functionality.

  1. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. International Transfers

As we operate from Hong Kong and deliver to Australia, your information may be stored or processed outside Australia. By using our website, you consent to such transfers, which will always be managed in compliance with applicable privacy laws.

  1. Your Rights

You have the right to:

Access and request a copy of the personal data we hold about you.

Request correction of any inaccurate or incomplete information.

Request deletion of your personal information (subject to legal obligations).

Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at info@unclefrogs.shop.au.

  1. Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

info@unclefrogs.shop.au